Privacy Policy

This Privacy Policy explains how FlowForge Engineering handles personal information collected through this website, enquiries, email communication and service delivery.

FlowForge Engineering is operated by SynthAIzeX, ABN 56 854 576 936, as a sole trader business based in Maroubra, Sydney. Contact email: hello@flowforgeengineering.com.au.

FlowForge Engineering may collect your name, company name, email address, phone number, enquiry details, project information, billing information and other information you choose to provide.

The website may also collect technical and usage information such as browser type, device information, pages viewed, approximate location and analytics data through tools such as Vercel Analytics and Google Analytics.

Information may be collected when you submit the contact form, send an email, request a quote, book a discussion, engage FlowForge Engineering for work, or otherwise communicate as part of a project.

Contact form submissions are sent to the FlowForge Engineering contact email. The website may use third-party providers such as Resend for email delivery and Vercel or Google tools for hosting and analytics.

Personal information may be used to:

• respond to enquiries and provide information;
• prepare quotes, proposals and service recommendations;
• deliver agreed services and manage project communication;
• issue invoices and manage business administration;
• improve the website, services and client experience;
• meet legal, accounting and record-keeping obligations.

Personal information may be shared with trusted service providers where needed to operate the website, process emails, manage analytics, issue invoices, provide professional advice or meet legal obligations.

FlowForge Engineering does not sell personal information. Information may be disclosed if required by law, to protect legal rights, or with your consent.

The website may use analytics tools to understand site performance, traffic and user behaviour. These tools may use cookies or similar technologies and may collect technical information such as IP address, device type and pages visited.

You can adjust your browser settings to block or delete cookies, although some parts of the website may not work as intended.

Some service providers used for hosting, analytics, email delivery or business administration may process or store information outside Australia. By using the website or engaging FlowForge Engineering, you acknowledge that information may be handled by these providers in accordance with their own systems and policies.

FlowForge Engineering takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information is kept only for as long as needed for enquiries, service delivery, business administration, legal obligations, accounting records or legitimate business purposes.

You can contact FlowForge Engineering to request access to personal information held about you, ask for it to be corrected, or request deletion where appropriate and legally possible.

Requests can be sent to hello@flowforgeengineering.com.au.

FlowForge Engineering does not currently send regular newsletters or marketing emails. If this changes, marketing communication will only be sent where there is appropriate consent or another lawful basis, and an unsubscribe option will be provided.

This policy may be updated from time to time. The latest version will be published on this page with the updated date.

For questions about privacy or personal information, contact FlowForge Engineering at hello@flowforgeengineering.com.au.